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Terms and Conditions

Our Tours

The booking can be done by e-mail info@theotherside.pt, by phone +351 220 980 247 or +351 916 500 170 or you can also fulfil our pre-booking online form.

We kindly request you to make the booking until 6:00pm of the previous day before the tour. For bookings in the same day only by phone.

On the tour day we request you to be at the Meeting Point or Pick-up Point at least 10 minutes before the scheduled time.

By fulfilling the pre-booking form, automatically this will be sent to our reservations department. Once the availability for the Tour is confirmed, an email will be sent to you with the booking confirmation as the Payment Options. The total value of the Tour will be refund, if the booking cancellation is done within 48 hours before the scheduled day. For other tours or services, please contact us.

Special prices can be done for groups. Please send us your questions or requests to info@theotherside.pt
Children from 0 to 2 years: Free; Children from 3 to 11 years: 50% discount; Children from 12 years: Adult Price. For the little ones we have a car seats on our Vans.

“The Other Side Tourism Company” is a registered trademark, Company registered at the RNAAT – National Registration of Tourist Activities and Agents of “Turismo de Portugal IP”, with the licence number 85/2013 for Tourism Activities, issued on 3th May 2013 by the General Direction of Tourism.
By purchasing one of our Tours, automatically and legally you will be covered by all the insurances required by law: Liability Insurance and Personal Accidents Insurance.

“The Other Side Tourism Company” has private partnerships but it is also linked to public entities as the City Hall of Barcelos, by the Tourism Office, the City Hall of S. João da Madeira, by the Industrial Tourism Organization, and also the Tourism Association of Porto and the Tourism Association of Lisbon.
 

Information to the Costumer (LAW Nº 144/2015, 8 of September)

Our company is available to solve any issues regarding the services provided. We also inform you, as costumer, in case of litigation related to the contractual obligations concerning the sale of goods and provision of services, it may be reported at the appropriate Entity (“Entidade de Resolução Alternativa de Conflitos”):
Entidade de RAL – CICAP (Centro de Informação de Consumo e Arbitragem do Porto – Tribunal Arbitral de Consumo).
 
Address: Rua Damião de Góis, nº 31 – Loja 6 
4050-225, Porto
Phone: +351 225029791
For more information: www.consumidor.pt

Our Tourism Points

The Tourism Points are responsible for the information provided regarding the features for the contracted services, and must follow the rules established by the Direction department, being a mere intermediary between the costumer and the service providers.

The costumer must observe and follow the schedules set by the companies who provide the services, respect all the safety and behaviour instructions, as the internal procedures present in the agencies of the service providers.

If case of failure regarding a contracted service, it may be exchanged for a service or facilities/goods available with equal or greater monetary value, however without obligations to refund or reimbursement the total or a partial amount.

Supposing that the costumer starts a contracted service and suddenly wishes to quit, there will be no refund or exchange of the amounts paid.  

For technical/operational causes, situations due to unforeseen circumstances that prevent the full or partial achievement of the contracted service, the Operator or service provider may advertise crucial adjustments as: changing itineraries, dates, times, services, among others and not being forced to refund the amounts paid.

Our Tourism Points reserve the right to change at any moment the information and the commercial offer presents regarding: products, prices, promotions, commercial and services conditions.
 
When there is an adversity causing the service failure, and it cannot be providing by the Operator or service provider, this failure will be first of all checked by our company with the Operator or service provider, and if the services are operating properly, any amount will be refund, as no exchange will be done. Any dissatisfaction with a service provided by the operator or service provider must be reported directly to the service provider.

In situations of Returns and Refunds, the total or partial reimbursement is made, according to the above procedure, after presenting the invoice and document (unused voucher or ticket), taking in consideration the respective technical check with the service provider or operator and also the Agency Management.

Safety Policy and Accident Responsibility: Any accident or injury endured during a particular service operated by a partner or operator whose services or facilities/goods are resold in our Tourism Points, but provided by a third party, consequently the total responsibility is assumed by the company who provides the service or facilities/goods and never by the company who sells the service or facilities/goods, being just an intermediary between the provider and the costumer. 

what our customers say

  • Wonderful
    The Other Side company is excellent. The tour we did through the Douro and wineries was wonderful. The guide who took us was Thiago, very very good. I recommend the tour of the company and the guide.

    • Claúdia S.
    • Tripadvisor
  • Visit to Guimarães, Braga, Almarante and Rio D'Ouro
    The moments provided by Diana from The Other Side team were excellent. Their knowledge of the region and their friendliness have conquered us and without a doubt we will repeat the experience when coming to Porto, as we will also indicate them to our friends.

    • Cesar L.
    • Tripadvisor
  • Douro Valley unforgettable
    We met the Douro Valley with the kind and caring Cátia. We made the trip to Pinhão, with a visit to two excellent wineries. It is highly recommended to include the one hour river boat ride, which is optional. The view is breathtaking.

    • Liana P
    • Tripadvisor

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