Voucher 2021 campaign launched on 24/04/20
This campaign is promoted by The Other Side Tourism Company - Álvaro Costa & Rosa Lda, in which all purchases made at www.theotherside.pt, can be used until December 2021. We will do our maximum to sent you the voucher and proof of payment within 24 hours. It is the client's responsibility to contact The Other Side Tourism Compant team through the address firstname.lastname@example.org if you have not received the confirmation email of the payment made.
1.1 - All Reservations for "Tours" and "Local Experiences" listed on the website wwww.theotherside.pt must be made through e-mail, which must be confirmed by the same channel.
1.2 - Any reservation will only be considered effective when paid in full by bank transfer, Paypal, Multibanco or Mbway or at our Stores (see our addresses at www.theotherside.pt).
1.3 - The Other Side reserves the right to cancel any reservation that does not respect the conditions set out in the previous point.
1.4 - After payment, we will send the voucher that can be used until December 2021 by email. The final ticket for the experience will be sent up to 48 hours before the booked event, upon presentation of the purchased voucher. This ticket must be printed (mandatory) and delivered to the entrance / beginning of the tour / experience. The printed ticket will not only help the proper way to start the activity, but will fulfil the mandatory requirements imposed by Law.
2 - Cancellations:
THE OTHER SIDE reserves the right to cancel:
2.1 - The realization of cruises in case the minimum number of participants is not verified, in which the customers will be refunded for the total amounts with which they confirmed the reservation, without THE OTHER SIDE being obliged to any compensation.
2.2 - For facts attributable to it, such as: bad weather conditions, closed traffic flows, closed establishments, of unfavorable seaworthiness, damage to the navigation locks, damage / damage to vessels, unforeseen delays, strikes, among others.
2.3 We refund the full amount of the activity, at any time, if the customer intends to cancel the purchased voucher. However, we appeal to the customer's availability to use the voucher at another time. The amount returned does not include commissions charged by payment platforms (ATM, Paypal, Payshop or Mbway)
2.4 No refunds of tickets already issued within 48 hours prior to the event are made.
3 - Scope of Responsibility:
All services provided by partner operators, from the beginning to the end of the activity, will be the full responsibility of the companies providing them, as well as travel insurance, civil liability, personal accidents and other mandatory legal licenses to provide services of this nature.
4 - Changes
Partner operators reserve the right to: change itineraries, service schedules, replace means of transport, unfavorable weather and traffic conditions, non-performance of services contracted to third parties, strikes, damage to navigation dams, breakdowns, damage and delays .
5 - Smoking policy
Smoking is strictly prohibited in the interior areas of enclosed spaces and boats. Failure to comply with these rules results in an infraction under Law No. 37/2007, of 14 August.
6 - Complaints
Only complaints that have been submitted by the complainant in writing will be considered within 5 days after the end of the service.
7 - Accident Safety And Liability
Any accident, injury, of any kind or origin, caused by the use of a particular service or product that is provided by a partner or operator third to THE OTHER SIDE, and as operated and organized by a third party, they will be the sole responsibility of the service provider and must be reported to the same.
8 - Validity
The campaign starts on 24/04/2020 and is valid until 31/12/2021.