Privacy Policy

This Privacy Policy sets out how The Other Side Tourism Company, collects, uses, maintains and discloses information collected from users (each, “User”) of the www.theotherside.pt website (“Website”). This privacy policy applies to the website and all products and services propose by The Other Side Tourism Company.

Personal identification information
We may collect personal identification information from Users in different ways, including, not only limited to, when Users visit our website, register on the website, make a request, subscribe the newsletter, reply to a survey, or fulfil a form, but also when the Users make a connection with other activities, services, features or other resources that are have available on our website. Users may be request for, as name, email address, phone number. However, Users may visit our website anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to provide personal identification information, except when it may prevent them to accede some parts of the website.

Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our website. Non-personal identification information may include the browser name, the type of computer and technical information about Users way of connection to our website, such as the operating system and the Internet service providers used and other similar information.

Web browser cookies
Our website may use “cookies” to enhance User experience. User’s web browser places cookies on their computer hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the website may not function properly.

How we use the collected information
The Other Side Tourism Company may collect and use Users personal information for the following purposes:

To improve the customer service
Information provided helps us to respond more efficiently to the customer service requests.

To personalize the User experience
We may use aggregate information in order to understand how our Users, as a group, use the services and resources provided on our website.

To improve our Site
We may use your feedback to improve our products and services.

To process payments
We may use the Users information provided about themselves when they make a request. We do not share this information with third parties unless needed to provide you a service.

To send periodic emails
We may use the email address to send information to Users and updates related with their requests. It may also be used to respond to their inquiries, questions, and/or other inquiries. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, product or service information, among others. If at any time the User would like to unsubscribe and does not wish to receive future emails, Users will find detailed instructions at the bottom or the User may contact us via our website.

How we protect your information
We have an appropriate data collection, storage and processing practices, security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, as username, password, transaction information and data stored on our website.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding the visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third party websites
Users may find advertising or other content on our website linked to our partners, suppliers, advertisers, sponsors, licensors and other third parties’ websites. We do not control the content or links displayed on these websites and therefore we are not responsible for the practices used by websites linked to our website. In addition, these websites or services, including their content and links, may change at any time. These websites and services may have their own privacy policies as their customer service policy. Browsing and interaction on any other website, including websites which have a link to our website, are subject to their own terms and policies.

Changes to this privacy policy
The Other Side Tourism Company has the discretion to update this privacy policy at any time. In case we do an update, we will post a notification on the main page of our website, therefore you will be able to revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes in order to be informed about how we assist and protect the personal information that we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of any changes.

Your acceptance of these terms
By using this website, it will assume your acceptance of this policy. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance regarding those changes.

Contact us
If you have any questions or doubts regarding this Privacy Policy, the practices of this website, or your dealings with this website, please contact us at:
“The Other Side Tourism Company”
+351 220 980 247 or +351 916 500 170
what our customers say
  • Wonderful
    The Other Side company is excellent. The tour we did through the Douro and wineries was wonderful. The guide who took us was Thiago, very very good. I recommend the tour of the company and the guide.

    • Claúdia S.
    • Tripadvisor
  • Visit to Guimarães, Braga, Almarante and Rio D'Ouro
    The moments provided by Diana from The Other Side team were excellent. Their knowledge of the region and their friendliness have conquered us and without a doubt we will repeat the experience when coming to Porto, as we will also indicate them to our friends.

    • Cesar L.
    • Tripadvisor
  • Douro Valley unforgettable
    We met the Douro Valley with the kind and caring Cátia. We made the trip to Pinhão, with a visit to two excellent wineries. It is highly recommended to include the one hour river boat ride, which is optional. The view is breathtaking.

    • Liana P
    • Tripadvisor

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