Faq's

Tours

• I would like to book a tour? How can I do it?
  The booking procedure is quite simple. You can fulfil our online form with all required information and our reservation department will send you the booking confirmation as soon as possible. You may also visit us in one of our Tourism Points, situated in the centre of Porto. Learn More here
• How much time in advance I should you book a tour?
  Despite our daily tours, we advise you to book as soon as possible in order to ensure the dates that you wish. Please note that seats availability is limited.
• I am travelling alone. Can I join a group?
  Yes! All travellers are welcome to The Other Side. Please send us an email with the date that you wish to make the tour, and we will be more than happy to add you in one of our small groups.
• How will I be able to identify the guide?
  Our guides have a badge with the name of the company.
• I have lost my guide. What should I do?
  Everything has a solution! Our Backoffice is fully available to assist you. Please call +351 220 980 247 or +351 916 500 170 and we will find the guide immediately.
• What is your cancellation policy?
  You will be able to find our cancellation policy in our “Terms & Conditions” 
• I do not have a credit card. Can I book one of your Tours?
  Yes! We are pleased to inform you that we have other payment options. Please contact us:
  info@theotherside.pt  or  +351 220 980 247/+351 916 500 170 
• Is there any other way to book one of your tours without being online?
  You may visit one of our Tourism Points. Click here.
• I have a reduced mobility. Would I be able to do one of your tours?
  Concerning the reduced mobility, please contact us:
  info@theotherside.pt  or  +351 220 980 247/+351 916 500 170  
• If I book more than 2 tours will I get any discount?
  Yes. We will offer you 10% of discount in the tour with lower value. Please note that the discount is only applicable in the regular tours.
• What clothing should I bring for one of your tours?
  We recommend you to bring comfortable clothes and shoes.
• In case I lose any of my belongings, what should I do?
  Please note that we are not responsible for any lost belongings in our vans. Any item found by our staff will be delivered at our office. You may be in contact with us in order to check if any lost belongings were found.
• I am interested by one of your tours, but we are a group of 15 people. Can you manage to receive my group?
  Yes. Although our tours are operated with vans with a maximum capacity of eight people, we have solutions for larger groups. We can operate with two or more vans, or also with larger vehicles. Send us an email to: info@theotherside.pt